Refund Policy for Our Website
Refunds are available upon approval once we receive the returned item. To process refunds, we will make the payment to the original source account. Kindly provide us with your bank details for the refund transaction.
Please note that all refunds are subject to a small deduction of 2.5% to cover payment gateway associated fees.
In case of a failed online transaction, refunds will be automatically processed to the source account. It may take up to 7 working days for the refund to reflect (please note: We do not hold this amount).
Order cancellation policy
At Roku prints, we aim to provide a seamless shopping experience for our valued customers. However, there may be certain instances where we may be unable to accept an order and may need to cancel it. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Reasons for order cancellation may include, but are not limited to
Limitations on Quantities: In cases where the quantity of a particular product available for purchase is limited, we may have to cancel orders that exceed the available stock.
Inaccuracies or Errors: If there are any inaccuracies or errors in the product or pricing information, we may need to cancel the order.
Product Quality Concerns: Your satisfaction is our top priority, and we may cancel an order if there is a defect or quality issue with the product.
Additional Verification: To ensure the security and authenticity of our transactions, we may require additional verification or information before accepting an order.
Please note the following important points regarding order cancellations
Order Cancellation: You may cancel your order within 24 hours of placing it. After this period, we cannot guarantee cancellation.
How to Cancel: To cancel an order, please email us your Order ID and the reason for cancellation at order@rokuprints.com
We appreciate your understanding and cooperation in adhering to our order cancellation policy. If you have any questions or need further assistance, please feel free to contact our customer support team. Thank you for choosing Roku prints products and we look forward to serving you with the best possible shopping experience.